If you need a company that is reliable and honest,...

If you need a company that is reliable and honest, this isn't it. Every month packages are late. And in case this get deleted as I see other bad reviews have in the past, I am a former, real client who's son for a third month in a row doesn't have the supplies he needs to be fed.

Response to the follow up....
Your team was very polite and professional. I still had to call multiple times a week to follow up and remind them that it needed to be ordered and shipped earlier. I was promised that they would ship it Friday morning and it would arrive Friday night... From Rock Hill S.C to Emerald Isle in one day. I reminded them once again it takes longer than that because I didn't live in the Wilmington area, but they assured me they were on top of it. The next day I get a call from your company telling me, my order would be later than expected because my doctor needed to authorize and she was on vacation. They refused to try and get it from one of his other doctors in the same office until I asked why they needed another authorization when the scripts we're only 3 months old and they only needed a new script every "six months" per your employee. So I call you guys the following day after my doctor confirmed he has sent it over and they didn't know what I was talking about or why they needed a new authorization for scripts that were so new. They then confirmed that my shipment would be there by the 4th... But it was supposed to be there on the first because that's when I would run out of supplies. I yet again reminded them of that and for the third time that week another employee was like "Okay I'll make a note of that." Please don't mistake me for an unreasonable customer with unreasonable expectations. For three months I waited patiently for it to be worked out, but some where along the lines the ball was dropped. You kept putting blame on the warehouse but they send shipping and order slips in the boxes and it clearly states when the order was placed by your company and when they ship it out.