I've skied this mountain for 30+ years. Solid VT m...

I've skied this mountain for 30+ years. Solid VT mountain. But customer service is rediculius.

Can't believe how $ focused customer service is. If you need real customer service you'll get a nice smile and zero help.

Today, with the frozen ice and with nearly every lift broken down , they'd rather have us risk life and limb than give credit to ski another day. My father has skied for 50 years. He's 73, but he's a real skier. It took us nearly an hour to get down one run (only the lower half is open) because his 73 yr old legs couldn't hold a carve without catching an edge and falling down. Eventually, for his safety, I took his skis and had him walk down. Any more runs like that would put his life in jeopardy.

It was before 10am. I thought -- mistakenly-- that obviously They would give him a voucher to ski another day. He paid Stratton cash for his discounted ticket. We didn't want cash; just a voucher. I didn't even care about my ticket , because if I wanted to ditch my father (which I wouldn't), I was fully capable of skiing.

I own a business. If I could remove a risk to any one of my customers by giving him a credit for another day, obviously I would -- whether it's standard practice or not.

But Stratton said NO REFUND, NO VOUCHER -- NOTHING! Of course , they had a very nice smile, but sorry, there's no supervisor to talk with today , sorry.

Think about the deluded , money-hungry attitude: The policy effectively encourages my father to put his life in jeopardy by skiing in the worst possible conditions-- because he has to keep this ticket--rather Than Simply giving him a voucher to ski another day. And it was only 10am!!

I'm sorry but I've had great customer service before. I strive to provide it in my own business. CLEARLY, it is not of paramount importance here.