Chris Youtz

Review of Peninsula Subaru

Peninsula responded by email when I requested pric...

Peninsula responded by email when I requested pricing on a Subaru Limited. They provided a quote with a VIN number, color and other info about the vehicle. I was told that it was in transit and would be available the following week. I asked for additional information about the options that were installed. I received a response that said the car had arrived at the dealership and described the options that were available. I responded by email that I was interested and would drive to the dealership the next day. The salesman asked me to text him before I left.

The next morning I sent a text to the salesman that we were leaving Seattle to drive to Bremerton. He responded: "drive safely." When we were about 20 minutes from the dealership we sent another text that we were close. No response, but none expected.

When we arrived, the salesman was not there. We were told that he was not expected to be there that day but that someone else could help us. I showed them the email describing the vehicle we came to buy and the price. We were then told that the vehicle was in the back of the lot but that it wasn't for sale because they intended to use it as a loaner car for their service department. I was also told that the offer contained a price that was too low.

The manager said that he was willing to give us a good deal on another model or a 2017 Crosstrek, but I had done my research and knew I wanted the the 2018 Crosstrek described in their email offer. He then said we could pay a $500 deposit to reserve a Crosstrek that would arrive in 6 weeks but that he would not honor the price I was quoted. That's when we left.

Wasted two and a half hours driving there to have them dishonor an offer that they said was good through the end of the month. With these folks, even if it's in writing you can't trust them.