Unfortunately this place only deals with companies...

Unfortunately this place only deals with companies. It's not a "DIY" parts retailer like some people may describe it. They are a wholesaler, while they may not explicitly say that on their website, you can see from their account registration process that they only deal with businesses.

I will suggest a critique, be courteous when the people call and ask questions about products/sales. When even Gaby, the Customer Service Mgr hangs up on you, it's not a good look. You never know if that person may be a key buyer for big companies. Bottom line, regardless, be professional to the general public.