VERY BAD for not returning the money to people who...

VERY BAD for not returning the money to people who due to the health emergency that we live worldwide have to cancel their reservation as is my case, I only ask for the return of the amount of a reservation that I will not be able to enjoy for reasons beyond my control and that does not entail any economic damage, if they boast exemplary behavior when dealing with this situation, do it really while protecting the rights of your clients