This Review was originally written on Feb 26th, 20...

This Review was originally written on Feb 26th, 2015. I received my refund plus a settlement compensation for my troubles eight days (March 2, 2015) after the mistake on my account occurred. I'm glad they attempted to make things right - I double my star rating from one to two.

After they have your money, customer service is basically thrown out the window. They claim they have too much going on to be able to reply and you basically have to constantly ask about your order to get any kind of progress going on their part. Also, they rarely respond in a timely fashion and even when they do - it has to do with getting money from you.

I made three separate orders with these guys (all made at the same time). They promised me a certain material (100% cotton) when the first order was made. They tried to give me a box full of 100% polyester shirts and so I returned them (no problem there except the fact that this caused a week of delay). However, I was given only the option of 50% cotton 50% polyester because "the price for 100% cotton is actually higher than what [they] quoted originally"..

Skipping past more delay to when I picked up my last two orders - They over charged my card more than FIVE HUNDRED dollars. Appearantly, they're not very good at keeping track of payments when they're split cash & card. I called them and told them of their mistake as soon as I saw the error on my account. They said they would call me back right away and tell me what was going on with my account. They didn't. Instead, I called them back after four hours of waiting. I spoke to someone who didn't know anything about my situation so I waited for someone who did to call me back since "they were on lunch break" (it was 3:30 and they close at 5:00). Finally when they call me back, they tell me my money will be back in my account within two days. Two days later, I email them after not seeing any additions to my account. To no surprise, they don't reply. Today, (day three without my 500 plus dollars) I send them three emails before they finally respond saying "I'm processing this right now" and so I ask "when should I see the money in my account?". They have yet to reply. These guys have no courtesy!

The shirts I received ended up being good quality but the hassle an stress these people caused me assures me I will never be a returning customer. Customer retention is obviously NOT a goal for them.