Avoid avoid avoid. TWO MONTHS to complete a rollov...

Avoid avoid avoid. TWO MONTHS to complete a rollover request. They refused to rollover my balance to my new 401k despite my having the necessary info to do so. They just wanted someone from my new 401k to just write an email and sign it with a letter head. Talking to support the letter didn't even have to say anything. Just a letterhead with a signature. Never mind that the new provider has an automated form with the account info and mailing address. Modern companies don't have agents sitting around signing blank letters, they build self-service portals and keep up with the times. Oh, and you can only snail mail or fax documents, but they'll email you sensitive documents, you just can't email them documents... Customer support is the worst, worse than AT&T even. To get anything done, you should just email everyone they list on their website. They've got the C-level team's emails listed, have at it. They responded but of course did nothing, but hey at least you can annoy their inbox while they make money off of the money you have sitting in your account. If your employer offers 401k plans through NBS let them know how much you hate them and put your money literally anywhere else. I'd put money under a mattress before handing it over to NBS to manage.