I had their service a few years ago and they never...

I had their service a few years ago and they never missed a pick up. However, I did have problems with the billing department, so I ended up cancelling the service with them.
The company I was using recently was sold to another company (unreliable) and I also need the service on a specific day, so I called Ecology to reactivate service with them to find out I was on the do not service list because of payment (I had same issue as most people here, I called to pay my upfront for that year, (I believe it was 2016) to find out I had to pay the 2015 because my previous payment supposedly never went thru and they never notified me either.) I paid both years and cancelled right then to be done with them.

However, I am writing this review because THEY ARE UNDER NEW ADMINISTRATION. Thus, when I was informed of the blockage on my address I requested to speak with the manager who was very understanding. I explained to her what had happened with my billing years ago, so she listened and lifted the blockage on my address/name.
Therefore, I advise you to give them a chance now because these new people seem committed to gain their reputation back and the trust from old customers by providing a good customer service.
(I spoke with someone named Janine, but I don t know if she is the receptionist or the manager, either way they both were excellent.)