I thought the zoo was pretty awesome at first, it ...

I thought the zoo was pretty awesome at first, it was uber clean and the animals had nice enclosures. The kids enjoyed it and we spent a lot of time there.

HOWEVER, we had a major problem with the zoo staff. After lunch we were letting the kids play on the play structure by the food court, along with about 100 school kids on a field trip. The kids were playing hide and seek and while my son was hiding behind a bush a male zoo employee grabbed him by the armed and forcefully kissed him. My son immediately told us about it and we approached the employee. The employee clearly knew what he did was wrong but openly admitted to his behavior. He told us his did it because our child didn't speak Spanish and he wanted to be friendly with him. He was clearly shocked when my husband and father in-law spoke Spanish demanding answers. Our son told us he had notice the man following him around the playground before the incident and the man admitted to it. He kept saying it was just a kiss and chased us all the way to the admin building as we went to report it. The zoo officials kept assuring us that they aim to keep visitors safe and would look into it. We were told to return in 6 days for a written report and a summary of their action taken. We returned in 6 days and discovered they had done nothing. I ask very specific questions about policies and training against inappropriate behavior towards children and was told they don't have any at all. The HR director told me that while she understood that the zoo broke our trust, that culturally in Guatemala inappropriate contact with children is rarely taken seriously. I implored her to create policies to keep the visitors safe, and prevent more serious crimes against children.

The guy targeted our son because he didn't speak English and he thought he was a girl(given his long hair).
He waited until our son was briefly out of sight.
He jerked him by the arm and kissed him aggressively.
He admitted his behavior and said it was an impulse.
He argued with my Guatemalan, Spanish speaking father in-law, saying we were just being uptight.
He physically chased us to the admin office to prevent us from complaining.
THE ZOO TOOK NO ACTION TO PREVENT FURTHER INAPPROPRIATE CONTACT!!

I work in social services, people who want to harm children escalate their behavior the longer they get away with it. This wasn't some cultural misunderstanding. Please keep your kids safe, the zoo SHOULD be a safe place.