Nadine Hendrickson Review of Northstar Ford
We purchased a 2015 Explorer about 2 weeks ago. ...
We purchased a 2015 Explorer about 2 weeks ago. North Star Ford's website said this vehicle had bluetooth. The day of the purchase, they tried to connect my Iphone and couldn't do it. A few days later, I called the NSF service dept and told them that I had spoken with SYNC three times and SYNC said that I need to bring the vehicle to the dealership. The service dept said they would need to call me back. They did, they said they knew what the problem was and that the repair would be covered under the "30 day" warranty that North Start gives with the purchase of a used vehicle. So I brought the vehicle in, waited 3-1/2 hours for them to tell me that it wasn't fixed, and that I probably need a new APIM -which they were not going to cover the price of. Does anyone really know what the "30-day " warranty covers? I have asked at least 3 people from NSF and no one will tell me. It sounds like they pick & choose what the warranty will cover. Love the vehicle, not the service after the purchase.

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