Tried to sell a car at the auction. No one picks u...

Tried to sell a car at the auction. No one picks up.
Tried calling and hitting 1. I tell her just need some basic info, she tries to transfer me. I left message, waited 1 hour and called back. No one picks up, so I called again and hit 1 to speak with registration (dealer), I tell her the situation. She says "ok", and tells me to wait a second. I wait about 3 minutes, and she says "what did you need again?" I tell her again and she says, actually I'm in the middle of a sale and says to hold on. I hold on again, and about 4 minutes later get transferred yet again. That lady also does not pick up. Defiantly not for public.