Lynn Bowers

Review of Town East Ford

We've purchased our last three vehicles from Presl...

We've purchased our last three vehicles from Presley Wickam at Town East Ford. He always made us feel like family and has never steered us wrong. When there is a problem, they do everything humanly possible to fix it. I bought a "16 Explorer Sport Dec. 26, and it went into the shop mid February. Robert Szyka and the rest of the service department always made me feel like my car was their top priority. He called frequently with updates and to let me know that they were working on it even if he didn't have any news. Ford paid for a rental, and when I complained that my rental was lame, they arranged for a better rental immediately. Ford sent all of their experts to Mesquite to trouble shoot my Explorer, and when they finally gave up after 2 months, they agreed to buy it back. No lawyers or threats of lawyers needed; Ford did the right thing. I can't overstate what a great team this dealership has!