I ordered a crock pot online and came in to pick i...

I ordered a crock pot online and came in to pick it up. Last time I came, there was a circular desk, one area said returns and the other said pick-up . Last time I was able to just go to the pick-up section to retrieve my order, but this time, I was waiting there for a good while until one of the workers said I d have to wait in the returns line, but by the time they let me know I had to wait in a different line, that said line was very long ): the crock pot is nice though