I was informed 5 times of a delivery date, on whic...

I was informed 5 times of a delivery date, on which I was always at home. The package was not delivered. On the 6th day it was handed over to the neighbor. The content, a hat, was no longer in its original packaging, but "repackaged" in the DPD center, which means that it was crumpled into a packaging that was much too small. As a result, the brim is now completely bent.