Really disappointing. We have stayed previously ho...

Really disappointing. We have stayed previously however this visit was nothing like previous stays, we assumed there had been a change in management. Staff in the dining areas were friendly and attentive, food overall was fine however that's where the positives end. Reception staff were extremely rude and could not have been less helpful, staff at the property made several errors with our booking, during our stay and even at checkout (which took an hour and we were the only guests checking out at the time), then they managed to leave half of our luggage in the room on departure. Every time we asked for an error to be rectified the reception staff treated us as though they were doing us a huge favour. We really were quite surprised at the lack of professionalism on this visit however compared to issues experienced by other guests we spoke with during our stay we were probably fortunate. We are fairly low maintenance when travelling and require very little however even then it was all too difficult.