Nathan Lee

Review of Jim Norton Toyota

This is an awesome dealership! The only negatives ...

This is an awesome dealership! The only negatives were the administrative errors I was told would be corrected but was not. Phone, email, and name were wrong and I was told by my service rep that she would correct them only to find out later when picking my truck up that it was not so I had to recorrect them. Also asked for the complete 30k mileage package and the filters were skipped. I blame the rep more than the dealership as she also could not explain how their new service differs from the old engine flush.