What a nightmare!

What a nightmare!
I started working with Bill Forrest the middle of September. The appraiser who did the appraisal was a trainee and came in with a value $13k below a comp less than a half a mile away. The other comps used were not even real comps. After a feeble attempt to contest the appraisal, Bill told me they would refund me the cost. Then a couple days later he said they would not refund the cost. I was demanding a new appraisal by someone who was fully licensed and from the area. He refused.
A glitch was found in the title which I spent a month resolving. Then on the Friday night around 6 p.m. before the Monday we are supposed to close, I received a call from the processor requesting more documentation. By then it was a month and a half into the process and we are supposed to close on Monday Four hours later she has all the documents she needs (yes, we were on the phone the entire time with me scanning and emailing documents to her. Documents Bill should have asked for.)
I am on a strict deadline and the refi MUST close today...I doubt it will since no time was ever set.
It is clear my refi was not a priority and Bill said as much during the process because he had some new loans to take care of. He even asked me for two referrals for business.
We will see what today brings, but at this point I would not recommend Tidewater Mortgage at all. The loan closed a day late and they tried a bait and switch, promising one thing and trying to deliver another.
I strongly recommend that you NEVER use Tidewater Mortgage for any of your financial needs. There is zero communication between loan officer and processor and they promise you one thing but then try not to deliver. If I had not recorded conversations, I would not have gotten what they promised.
It should NOT take TWO HOURS to close a refi!!!!!