After numerous attempts trying to get someone on t...

After numerous attempts trying to get someone on the phone, I finally got through, I told the lady I mailed numerous letters stating I would like to know the status of my application and I also mailed in a address change. The lady was absolutely NO HELP! she could not tell me where I was on the waiting list or if they received my address change. She also has horrible customer service skills. This is crazy. I guess I will have to wait until the waiting list Reopen and thats hardly Never. smh