Roy Leon

Review of Empire Today, LLC

Our sales person was on time and brought us sample...

Our sales person was on time and brought us samples off LVP & LVT.
It was a small sample but we found one that we liked and decided on the Luxury Vinyl Tile without grout .My home was built in 1960 and had a layer of linoleum a subfloor and vinyl tile . I told the salesperson that I want both layer removed and the new flooring installed. He gave me a price that was really low, So I asked him what it included and he explained "the removal of all layers of flooring the tile and install of new tile wood trim and door transition bars". Ok sounds good.
When they started the removal process about half way through I got a call from Empire. They wanted to charge me extra $250 for the removal of the subfloor. I refused to pay extra they said "OK". Then the installers wanted to charge extra for a new subfloor. Extra $600 . I told them they didn't need to install a new one because the floor under what they removed was in perfect condition. They made a call and said "OK".
The floor looks great.
Beware of the salesperson low balling you and then they try to upcharge you when doing the job. Just say no and tell them to deal with the salesperson.