I ordered two rear wheel bearing kits for my 2000 ...

I ordered two rear wheel bearing kits for my 2000 Suzuki Grand Vitara. Each kit includes a bearing and a bearing retainer. The retainer is necessary to replace because you need to cut the old one off to get the bearing off. It's impossible to press off.

I received the order about four days later, happy to get my car put together and back on the road. When I opened the package though, there was one box with a bearing and a retainer and another box that was flimsy, like it had been moved around a lot. I opened that box, and there was just a bearing, no retainer. I was disappointed.

I called customer service and told the guy (didn't get his name) about the missing retainer, and told him I just wanted to return the bearing, sans retainer, for a refund on the one item. He sent me a return label immediately. I was pleased with that transaction.

I called again shortly thereafter when I couldn't find any of the bearing/retainer kits locally and asked Cory if I could order a new kit from RockAuto. Because it was RockAuto's fault the retainer was missing (the package was still sealed with RockAuto tape when it arrived), I asked if the company could upgrade a new order to expedited at no cost. It would have cost the company maybe $10-15 to send it a little quicker to correct their mistake.

Cory told me the company couldn't do that. He said they could only ship it the same speed as the first order.

I'm sorry, but I feel that $10-15 for a company to make good on a bad purchase isn't too much to ask.

I told Cory to not worry about the order, and I ordered another bearing/retainer kit from an eBay seller for less money. I preferred to deal with RockAuto, because I've dealt with them before. I like to stick with a company that does well by me. Unfortunately, RockAuto couldn't acknowledge their mistake and help me get my car back on the road a little quicker following their packaging mistake.

I'll not be shopping on RockAuto anymore, and I'll be sending a letter with my return detailing the reason.