Andrew Severyn

Review of ACV

We buy a lot of vehicles through online auctions. ...

We buy a lot of vehicles through online auctions. Especially since COVID hit. We started by using all of them, now we are primarily using ACV and one other one every now and again. That is a true testament to how they conduct themselves. High integrity employees and thorough inspections. Of the last 50 we bought from ACV we arbitrated 2! Only 2! Backlot cars we arbitrated 75% and they fixed nothing! In an industry full of dishonesty we are glad to see that there are some companies that do business the right way, the honest way. Helena McCutcheon is our rep and she takes care of everything we could need. Always answers and will go to bat for us on an auction or an arb. Their inspectors missed something on an auction we we received a check >$1000 to fix it within a week. I can't say enough good things about ACV. Great people and an awesome company.

Edit: Maybe its the pandemic, but the customer service has seriously declined. Title problems left and right. Vehicles having problems that were said to not have in the description. Arbitration does not return calls. The owner at our store was supposed to have a LARGE issue resolved with ACV's founder but now he won't return any calls. We bought 90% of our inventory through ACV, now we have to find another auction.