David Brown

Review of Jackpot Junction Casino Hotel

Dishonest I couldn't believe it! I was told by sta...

Dishonest I couldn't believe it! I was told by staff at rewards counter that if I came back the following day before 8 pm I would receive a complimentary gift which was a cute little leaf blower. The customer service person took my rewards card and typed on his computer to double check that I qualified. He said yes just come back tomorrow and you can pick it up. Which I made a special trip 72 miles round trip just to pick up the free item. When I submitted my players reward card and asked for the item, they told me that I did not qualify for it. I told them that the gentlemen last night ran my card and told me to pick it up today and I made a special trip to do so. So after they wasted my time and money I filled out a complaint form and management or supervisor still did not honor there word. So don't expect the casino to be honest, they are the biggest scam artists and they will lie and cheat and do anything to get you there with your hard earned money just for them to rob you blind. Even Praires Edge is a better ty than Jackpot Juntion. And you should read my review on that place as well.