Karyna Grace

Review of Happy Hamster Computer Repair

*Update* After posting this review, I received an ...

*Update* After posting this review, I received an email from the owner apologizing for his curtness over the phone. I felt like the email was honest and heartfelt, and I appreciated that he took the time to follow up with me. Obviously I can't speak to their actual technical work, but Happy Hamster obviously cares about their customers and potential customers.

I called Happy Hamster (the Freemont St. location) to ask about data recovery from an external hard drive. After saying yes, they do that sort of work, I had additional questions which were rudely cut off by the employee taking my call. "Look, there is nothing additional I can tell you without you bringing it in for us to diagnose." Sure, I get it, but if he would have listened to my question before cutting me off mid-sentence, he would have known that my question was not about what was wrong with the external hard drive, but more along the lines of what did I need to bring to transfer recovered data onto and did I need to make an appointment or just come by. With customer service like that, I'll look elsewhere.