Brandon

Review of Serenity Rejuvenation Center

I went here several years ago for a laser hair rem...

I went here several years ago for a laser hair removal procedure on my face. Bait and switch marketing for prices, but decided to go through with it anyway. Staff was always courteous and appointments were on time which is the only reason I'm giving it two stars. The hair removal procedure was completely ineffective. I have straight black hair on fair skin, which is generally considered the ideal for laser machines to work on.

After 6 treatments, there was absolutely no reduction in facial hair anywhere where it was done. I did tell them this after the treatments and no additional treatments, discounts, partial refunds or explanations were offered. I'm not going to speak to whether or not the staff operating the machine are qualified, I don't know enough about it to say. The negative review is purely on the lack of good service. I suppose staff may have changed over the last few years, but I would recommend getting some kind of guarantee or going elsewhere if they won't offer that. I see most of their responses to negative reviews indicate success rates vary based on genetics and hormones, but that was not information shared when I first made the appointments and I never spoke with a doctor before or after the treatments.