I have been to this embassy in the past and I li...

I have been to this embassy in the past and I liked the service. This year I decided to go back because I was planning a Nigerian trip and I wanted to take my new born baby and also to change my name from maiden to married. I applied online and appeared in person a month before the travel schedule. I did everything and I was giving a date to come and pick it up and because we live so far away, I left a self address envelope for the passports to be sent to me. 2 weeks after we applied I started calling the embassy to see if the passport is ready . 1, disappointment ? No one picks up the phone , they have a number one can text no reply when you text the number . I waited till after the date I was giving which was 6 weeks after the I applied as passport still did not arrive. When I got there the security officer appeared to be mad at the world. I was told your date was 5 days ago and you came now you will need to wait till 3p , I was not even giving the opportunity to express myself I was just told in a condescending manner to wait outside, as I was walking out a man in a native white attire asked if I needed help , he was once again interrupted by the security officer and the man politely walked away. I stood outside till around 1:30, A young man I recognized from the last time I came. Walked out perhaps for a break, I asked if He could help me as my bus leave NYC at 2:30 with a 30 minute walk to the port authority, he asked to see my bus ticket and I showed it to him. He was very proffesional , compassionate and ready to assist. He went to check on the passport while
I waited downstairs. He called the security officer back not a minute later to let me know that he has my baby passport but he was not able to locate mine. He gave me my baby passport and Encouraged me wait and talk to the person in charge. The pick up time was 2p, the workers at the window were talking laughing, nonchalant about the people in line, at this point it 2:15 , and no was attending to us. I knocked on the window and indicated I have a question, the man in the window rudely shouted you are not allowed to ask any questions till we are good and ready to answer you. They behave like God, even though I showed up 5 days after the date I was given my passport was not ready to be picked up. I had to cancel my plane ticket and I was not able to be refunded. You are probably wondering why I am giving 2 stars for the review when they were so cruel to me. The 2 stars is for the guys that was human enough to assist me when I approached him on his break. Nigerian embassy in NYC , Washington are disappointing, disrespectful. You don t have to treat Nigerian citizens or anyone like Garbage. A little niceness and respect goes a long way. I received my passport in the mail yesterday 7/1/18. I hope someone read this review and make a change in the embassy.