Maureen Murphy

Review of HOUSTON AIRPORT/MARRIOTT HOTEL

We were stranded at the Houston airport on Tuesday...

We were stranded at the Houston airport on Tuesday night due to an ice storm. All hotels in the area were fully booked due to the storm. We took the airport shuttle at 11:30 pm to have dinner at the Marriott hotel. At 2 am we were asked to leave the hotel lobby by their security guards. There was no compassion showed for all the people stranded by the storm and could not get a room for the night. No thoughts on helping others during a difficult time. Having been a long time and frequent Marriott guest, I was amazed at the lack of empathy shown by the Marriott security personnel. We then went down to take the interior airport shuttle but it had shut down for the night. With no where to go, we rested in the shuttle boading area. Again, the Marriott guard came down and ordered everyone off the shuttle waiting area saying it was Marriott property. This was at 3 am in the morning! I was so disappointed at the lack of caring and compassion shown by the Marriott s security staff. What happen to relaxing the rules and showing compassion to those who have been stranded, far from home and have no where to go?