As a returning customer to Avis for over 5 years, ...

As a returning customer to Avis for over 5 years, I can say that the tourists should be aware of this office and avoid them.

I had rented a Duster from them for one day.

First of, I received the car so rusty from the previous rental but that was fine for me due to weather conditions at this time of the year. And I m expecting it to get rusted as I m driving it off the city.

Second, It took them about 45 minutes to give me the car even though they printed the contract and that means the time is started and that was another okay from my side as I m planning to return the car next day early morning.

Third, I had inspected the car so carefully with the attendant and it was so hard to find everything as the car were super rusty but we handled this after long time he were marking all the scratches and dents that we found.

Fourth, upon returning the car I arrived 30 minutes before the due time (which is printed in the contract). Again, the guy have another two cars to inspect ahead of mine so I had to wait for about 20 minutes until he started to work on mine. He started the inspection and still marking the same scratches that were there on the pick up time and saying those are additional as there were only one scratch before. We had a look at the pick up inspection and it is marked previously but he were saying that means only one scratch. So how two scratches from the same area will be marked???

After a while of arguing, he agreed that this is a previous scratches and normal for a car like this with over 45k km on it.

Finally, we went inside and he handed the paper to the desk and asked me to wait after the current customer finishes. Took them another 10 minutes and my turn came up. The guy checking the paper and clicking on his laptop and suddenly heads up You are 15 minutes late !!!!!!

You will be charged for another day He said. Are you serious??? I ve been here for over 45 minutes between the inspection and your office and now you charging me for additional day. He refused to change it and I had to leave them.

I had written this review so the other tourists will avoid dealing with them. I ll forward my complain to there head offices maybe I find an answer. If not, I have to look somewhere else on the next trips.

All the best.