Dl Carter

Review of Lund

This management company does not care about it's r...

This management company does not care about it's residents!! The following is a copy of an email that I have sent 3 times regarding a truly traumatic experience that took place in my apartment 2 days ago and they have not responded. THEY ARE THE WORSE and now I have to live in fear waiting for the next incident. I am a senior citizen living alone, and should not have to be afraid to go to sleep at night. I do not feel safe here.

Email:
Since I moved into this apartment, I have complained more than once about maintenance entering my apartment without notice (the last time it happened, they said they "forgot" to send the usual notification via email and that they would start placing notices on the apartment doors). I explained at that time that was not a practical solution because everyone is not in and out of their apartments on a daily basis. Why not just be responsible enough to REMEMBER to send the notification via email which has been working all these years. Sure enough, I was awakened this morning with a maintenance man INSIDE my apartment and looking into my bedroom, and he made sure to take another look before leaving. Presumably to apologize, but still The room to the furnace precedes my bedroom door. There was absolutely no reason why he had to look into my bedroom either time. I was scared to death.

He says he knocked which I did not hear. My purse was sitting open in the living room area and I was in my bed in a very vulnerable position. NO WOMAN should have to experience this, and I am writing to DEMAND that they return to electronic notification of their intent to enter (there is no reason why they can t use both notification methods). I would like a response to this message addressing how you intend to rectify this situation. I should not have to feel unsafe in my own apartment. What if I had been coming out of the shower or in some equally vulnerable situation. The safety and security of your residents should be paramount at all times and Lund should make every effort to avoid situations like this. It is simply not acceptable and the desired resolution is that we are provided with electronic notification in addition to the notice on the door within a reasonable time frame which I believe is 24 hours in Nebraska. That means that a notice at 6 pm on a Monday is not sufficient notice for a Tuesday entry unless it s after 6pm which violates the law of entry during business hours.
I look forward to a timely response to my concerns.

Update: Called the number as requested, was sent to voice mail and left a message
8/24 update: I was contacted by a Lund representative who looked into my concerns and was able to get the leasing office here on site to agree to issuing electronic notifications as well as door notices prior to entry into apartments for maintenance purposes. Unable to determine if this issue has actually been resolved until the next scheduled maintenance visit.