This place is a absolute nightmare. I was on hold ...

This place is a absolute nightmare. I was on hold for 40 minutes and the lady who took my call had no idea what she was doing. The monthly payment for my mortgage shot up $100 when it was transferred to this PHH Mortgage and no one can figure out why. While on the phone with the rep she asked me if my problem was taking care of while I was address to her my issue. This happened twice during our conversation.