I had a long customer service related call to PHH ...

I had a long customer service related call to PHH (3 separate hold periods for a total of almost an hour) for escrow analysis questions. In the end, no one there could do anything more than read to me from a manual basic verbage. COULDN'T GET REAL HELP AT ALL????

I am amazed at how absolutely unhelpful customer service was for me (nice polite people but no help at all). I will be filing a compliant with regulatory body that oversee's PHH in NJ the NJDOBI (but we all know how far that will get don't we. They are like a Utility Service - they have you and customer service be damned.

Be warned calling them is a waste of time.