I went to Kleinfeld Bridal with hopes of it being ...

I went to Kleinfeld Bridal with hopes of it being everything I've always heard it would be. And unfortunately, it was the WORST experience I could ever imagine. The woman who helped me was an older woman named Judith and quite frankly, it is time for her to retire.

I explained to her that I was struggling with finding a dress and wanted to come to Kleinfelds since they were supposed to be the "experts." Once she heard that I wasn't sure what I was looking for, she did not want to help me at all. She showed me about two dresses on her own and when I explained to her what I liked and didn't like about the dresses, she proceeded to mock me and talk about me to an intern that was shadowing her. She actually even went to the extent of making me go into their back room and pull dresses by myself because she just couldn't be bothered. When I did find a dress that I somewhat liked, she made me put it on all by myself and just stood there and watched as I fell all over it trying to put it on. Once I eventually got the dress on, she refused to clip it for me. She said they weren't allowed to, and when she saw my utter disbelief in that statement, she then proceeded to pull out the clips and do so.

When she brought me out onto the floor, I told her that I did like the dress and asked if I could see a veil with it. She brought out the woman who only does veil and that woman picked out a veil I really liked. When we asked how much the veil was Judith told me it was $4,000. I told her that was out of my budget and then she goes, "oh wait, it's $1,500." What kind of game is it that they are playing at Kleinfelds? That's a HUGE difference in price!!

So great, I tried one one dress that I liked and asked Judith if she could find me other dresses that are similar now that we found a style I was happy with. Her response? "No." Yup, a big flat-out no. So I traveled all the way to what is supposed to be the most "successful bridal salon in the world" and was only able to try on one dress?! That's absurd!

I caused such a scene and they truthfully did not care one bit and let me walk out the door. Everything happens for a reason though because I ended up going to another bridal salon and finding the perfect dress. I did follow through and called up the owner of Kleinfelds, Ronnie Rothstein and he was just as arrogant and nasty as the woman who helped me. I don't know who they think they are but that is NOT a way to treat a customer. I am BEYOND happy that I did not give my business to a store, an owner, an employee who is as rude as they are.

Brides, beware. You only get married once (hopefully) and this is NOT the experience you want. It's all a show on that "Say Yes to the Dress" because Kleinfelds is NOT what it's made out to be on TV. Not worth your time. Not worth your money. Not worth your stress. I cannot believe they are even still in business. Ronnie/Kleinfelds, you guys are dealing with brides and are supposed to make them feel so special when they came in and you made me walk out crying. Great job!! P.S. This isn't the first bad review I've heard of about this store and won't be the last. I will make sure everyone I know hears about how terrible your service was and will make sure all of my friends (who are at the age of getting married/engaged) do not give you their time or business.