Depending on the service you are dealing with, the...

Depending on the service you are dealing with, the service is really different!
I appealed to the sexual health service, the nurses are really extremely friendly. If you have a date with a nurse, they too are incredibly friendly and caring. The referral to the clinic to get you to the right place is really bad. I waited an extremely long time for a nurse because a secretary had supposedly called me but in fact no.
I have the impression, once again, that the services are not managed in the same way but I would recommend the sexual health service if you need it :)