Bryan Eatmon

Review of Sinagua Plaza / Canyon Portal ...

My family and I walked in around 3:30pm on a Frida...

My family and I walked in around 3:30pm on a Friday afternoon. They were not busy when we arrived, or when we left around 5:30pm. We had to seat ourselves. From the moment we sat down, Justin, our server, seemed like he didn't care to serve us. He wasn't very personable, and was very slow. He rarely stopped by, and didn't care to ask us how our food was. He also took 20 minutes from the time he first took our order, to tell us that they were out of gluten free pasta, and my daughter had to choose something else. We all then waited almost an hour for our food. He offered us a special happy hour mojito, which my daughter and wife both tried, and then proceeded to charge us full price for both. He also charged us refills for SODA. What place charges refills on soda? The pizza was bare, and the water tasted like it came out of slide rock park. Overall, our experience was very poor. But to top it all off, they charged us a HEALTH fee on our bill, as well as a 20% gratuity for having 7 people. We split the order into 3 separate checks. Later, we then found out they charged each card TWICE. This place is overpriced and you're sure to receive poor service. Thanks a lot for such a great experience Sedona Pizza & Pasta Company.