All was great, except the service took 3.5 hours t...

All was great, except the service took 3.5 hours to complete. I'm ok with waiting, but when you're told 2-2.5 hrs and it takes 3.5 it kinda messes with your schedule. I missed my massage appointment because of this :/

Update: I chose this dealer to maintain my Mercedes because they seemed better organized and put together than the other guys . I have to say, I am a little disappointed with the lack of attention to detail these guys put into my car today. I went in to have the license plates and registration sticker installed because I thought they would make sure it would go on straight. Turns out, I could have done a better job. Now, I have an eye sore every time I get into my car and see a crooked registration sticker. Also, the call center completely disregarded my time and concern that the front license plate bracket might not be in stock. Turns out, I was right. I got all the way there just to be told I had to order it and come back. I know it is the holidays and all guys, but come on! You gotta get it together!