Beautiful hotel with lovely Christmas decorations....

Beautiful hotel with lovely Christmas decorations. Unfortunately the same cannot be said about the appalling service I had experienced with my family.

We had an incredibly arrogant waiter serving us afternoon tea. Discarding our requests and forgetting what we had ordered (who forgets to bring tea?!). Moreover, we asked for extra sandwiches in which he insisted that we could only pick "few types of sandwiches" and that he would have to "speak to the manager".

Honestly if anyone is planning to book a table for afternoon tea you're better off next door at The Wolseley or Harrods.

PS: No scones provided!