20+ yrs as a very satisfied rewards player, but wi...

20+ yrs as a very satisfied rewards player, but with Caesar taking over it's not been the same. Employees are still the best I've ever encountered, but reservations were wrong after confirming twice took 30 mins to straighten out, meantime upgraded to top floor suite. Great view but toilet was broken, my husband was able to fix before engineer arrived, drawer handles broken, darkening curtains hanging down due to broken hooks...