Summer C

Review of Omni Charlotte Hotel

The customer service was excellent! But, I do have...

The customer service was excellent! But, I do have a few quarrels with some of the amenities in the hotel not being up to the price point standard. The rooms were beautiful, so was the pool & deck area, but the pool wasnt heated and there wasnt a hot tub. The valet was $33 and we had to wait 15 minutes to get the car back. & the only outdoor seating area they have (by the pool) was locked after 10pm, so we couldn't enjoy the city views. Other than that everything was great, but I dont feel that we got our money's worth with our stay.