.First, one normally gets an option to give a name...

.First, one normally gets an option to give a name. Not sure how they picked up my name anyway when I don't even have an online account.
FYI....in event of a family member's death, they will do nothing to help get the bill to you at a different address until you can provide probate papers, death cert, your ID , and in my case proof of death and marriage of spouse who died 20 years before, since the newly deceased had not changed the acct. over when she lost the spouse. How often do you get someone throwing money your way and your put them off. Just trying to get a change of address initially as I live out of town and didn't want payment to be late. They will charge for auto draft canc, even though I pd. the bill out of my own acct. Also I was told by a rep. to set up auto-draft with the bank. That doesn't happen... they, JCPB, has to set it up, but you cant do that until you can get all the other settled with the death or deaths, in my case. Same situation with JC Utilities and they had it all done same day, 1 hour as a matter of fact, and credited me on the spot for the autodraft charge. It's hard enough to deal with all the things after a death. Does it have to be this hard? Finally I sent an email to one of the Board of Directors asking them to look over this process. and never got a response. Must say the last woman, the 4th I had spoken to, was quite nice in comparison.