People are very nice doing a really good job, just...

People are very nice doing a really good job, just such a shame it takes so long and you have to do everything twice. First the doctor's post, then intake, photo, ok broken now you have to go to the emergency room, same waiting room, so wait. Oh what a surprise again an intake interview, now waiting for the doctor, because he has to review the photo, in short, has now been in the hospital for three and a half hours and we are two x-rays further. Probably have another hour to go. Why do we pay so much for such poor care?