ANASTACIA REYES

Review of Grand Palms Resort

This place is nothing like the photos. Maybe I've ...

This place is nothing like the photos. Maybe I've been spoiled going to different hotels and resorts and thought with the word "spa" it would have been better.

My God, there are leaves everywhere, where are your maintenance staff? The doors have "gold" handles that were flaked off especially at the catering office handle. There were "live" plants in the dining hall that boost wonderful numerous dead leaves. The candles for "ambience" had dirt on it like why?

The door glass was dirty, smudges align inside and outside, the tables had chip on the edge. Least have the decency to turn it around and maybe put something on it to hide the chip if you cant replace.

The staff was so friendly. They walked up to you and no even bother to say hello, good morning. The "continental " breakfast was a joke. And some dude where it looked like he was 5 months preggo in blue shirt only interaction was you cant take the food out. Not even a "good morning sir or madam how is your morning going. Is everything great?"

Nope!! The light fixtures were cracked in multiple areas. The front desk looked more of where the guys who take my gold bag would be. Like really?

This place is dated, popcorn ceiling, heavy drapes that not even Rose from golden girls would even be caught with in her room or saint olaf. The bathroom was horrid small and no robes at all, no throw blanket, the tv was smaller than what my kids have in their room and it's a 24". The mattress was so soft I thought I was going to be swallowed by it.

The room key not working, and forget of staff apologizing for it. Literally said l, "wow oh did you put it next to your phone. YOU demagnetize it."

The security was a joke. Over the radio, they advise were locked out of our room. You walked to the door and knocked on the door. Dude really? I'm sitting here in the "courtyard" 5 staff members walked bye and held eye contact and neither one said hello nor smiled.

Cant say it's a Florida thing, because I've been to other hotels in the area, and down in Miami and gotten way , way more enthuse and customer service beyond the moon.

If it wasnt for the golf course doubt it would be standing. I would have been better off at the Fairfield or stadium hotel and just drive 10mins or so to the course.