Been waiting from 9.30 for boots in newcastle to o...

Been waiting from 9.30 for boots in newcastle to open , management cannot make a decision to open or not , because not enough fire escapes, we were told 3 times waiting for staff from robuck centre to open the the manager came back to say robuck was not opening, never been so disgusted, told 4 different stories and manager cannot make a simple decision fuming is not the word , told ten minutes ago we would get an answer in 5 minutes still waiting