Deirdre Cales

Review of Illinois Tollway

The one star is only for the employees being frien...

The one star is only for the employees being friendly. I would give a -10 Stars if I could for the rest of the process. I have a North Carolina quikpass (ezpass) that works for the Illinois Tollway. I made the HUGE mistake of thinking it would actually work because I was told it would. It did NOT and I am still trying to get it resolved six months later. The transponder did not pick up at all so they automatically charge $20 for each toll missed (4) and even though the employees are friendly, some of them need more training. I have made seven phone calls so far and have gotten different answers for my questions from each one. I was told to send in some information by fax or mail from the EZ Pass account which I was told was never received. It was received but not put in the system because I needed another form with it. It's very hard to get to guess what you need with them . Some of the employees don't even know. I was unaware of this until receiving a collection notice so now a $7 toll charge is $280. I am still currently working on this. The system is ridiculously slow and several of the employees I've spoken to gave me the wrong information. PLEASE DO NOT ASSUME AN OUT OF STATE TOLL PASS WILL WORK IN ILLINOIS! AVOID THE TOLLWAY! If you must use the toll way, allways pay with cash. This will save you hours of headaches, time, trouble and money! This is one of the most inefficient and ineffective organizations I have came across. I have often traveled on this road in the past from MN to KY but that's going to change in the future. I'm just going to drive south at Rockford and miss this whole road.