Almost every picture that was scanned had distorti...

Almost every picture that was scanned had distortion. When scanned by our own scanners we didn't have the same issue therefore it must have been something with the scanner at SouthTree. I really hate to leave a negative review, but $350 later and the pictures aren't great is a problem.

Also we had multiples that "couldn't" be scanned and were returned with a message saying that the items were in a format that could not be digitized.

However SouthTree didn't have a problem charging us for each and every photo in the photobook. They didn't call or offer a refund they just didn't scan the photos. The photos were mostly 3x5's and some 5x7's. Not really a "format" that they should have a problem with.

We dropped off all of the photos to the local site, so they should have been able to tell us then that they couldn't scan them. Also we asked to have a rush processing put in, which they did scan that day, but when asked if we could just pick them up (since they are less than 5 miles from us), they said the policy is they are shipped back out. I completely understand policy, and since we are local expected it to be only 1 day anyways. However SouthTree uses a cheap service from fedex that required it to leave their facility travel over 3 hours south to another city, then shipped back to us 5 days later. 1 mile per day is a little ridiculous don't you think?

All in all, don't trust them with your photos. Bad quality, and horrible policies causing issues if you need them quickly.