My relationship with Privacy Electronics started o...

My relationship with Privacy Electronics started out very good a few years ago. Service calls were tended to quickly. Ian was always very helpful in quickly diagnosing and fixing issues. However, something recently has happened and I get zero response from them. I have submitted service requests and left several messages over the past couple of months. At one point, their phone was temporarily forwarded to some unknown person. Mike's cell was also forwarded to this same unknown person who wanted to know who I was and why I was calling them. When the phones were switched back, my new tech from elsewhere actually received a call back response within moments of his VM message being left, but was directed to a number that was bogus. Something very odd is going on.