Brina K.

Review of Marriott Courtyard and Residen...

As a member of Marriott Bonvoy who stays at Marrio...

As a member of Marriott Bonvoy who stays at Marriotts in Austin every year, this one was by far the worst and a disappointing experience overall. Requested early check-in through the app, and also checked in through the app beforehand and still had to wait an hour for a room to be ready. When we finally got to our room it had some kind of odor throughout. Two staff members came up to check on it and were extremely rude about the entire situation. Never have I experienced such bad customer service where they literally mocked me saying "well you're the one who doesn't know what to do about it going 'meh meh meh', your friend is chill it's just you". Are you kidding me? I simply and politely wrote that the room had some kind of smell and was then patronized as if I made some huge issue of it. We also put a request in through the app for a dental kit and a shaving kit, they stated that the request was completed but nothing ever showed up.

Also, like many other reviewers have mentioned, there is still construction going on, so it's very loud all day. If you have some extra money or Marriott points book the JW nearby instead, you won't regret it.