Shawn Willette

Review of Stewart systems

This would be a one-star post, if it not for my pr...

This would be a one-star post, if it not for my previous positive experiences with Stewart System's Ekopoxy. Make no mistake, I have been happy with the quality of their Ekopoxy in the past, after having purchased six or so quarts of it over the past several years. However, I recently purchased another quart of their ZC green directly from their online store, but it arrived in a condition I can only describe as overly thickened. I attempted to stir it loose and even sprayed several parts with it, but it was too congealed, resulting in serious orange peel texturing, and it quickly clogged up my spray gun. Okay, no problem, bad batches and expired paints happen, I understand. So, I tried to go through their return process to receive a new quart, only to be repetitively insulted by their customer service folks asking if I had stirred it enough. YES...I stirred the paint enough!!! I even shipped them the paint at my own expense, only for them to neglect responding to me for several weeks. Finally, after e-mailing them for a status update I received an insincere, single line e-mail claiming...you guessed it....it wasn't stirred enough, also asking me if I wanted the paint back. No...no I did not. Very unfortunate because I liked their paint, but I'm out $110 and they've lost me as a customer.