Peter Tsai

Review of Noritz America

On 1/4/20, my Noritz model N-0751M model stopped w...

On 1/4/20, my Noritz model N-0751M model stopped working with error code 11. Called tech support, after 10 min diagnostic, the gentleman wants me to buy a control circuit board, NR98. I drives 2 hours to their Fountain Valley office pick up the part, installed it, still does not work. Called on 1/6/20, this time the rep Sherry goes through the diagnosis again, asked to me to clean the ignition head, the system works. I changed with my our circuit board, it works. I asked Sherry to return the newly purchased board, she said it is not returnable. it is absurd.