Facilities are good, great opportunities to watch ...

Facilities are good, great opportunities to watch live televised plays, staff are nice etc... but a lack of communication. For example they don't tell you what time doors actually open, or that there was two places to wait. They let the computer choose your tickets but don't show which ones are disabled seats- the computer booked our tickets but in a disabled space. The staff automatically gave a disabled woman our seats - which we didn't mind- but they didn't tell us or even say "Sorry can we swap your seats to these because of..." They told us nothing! They don't tell people when the intervals end and getting refreshments is hard.