Don Mitchell

Review of Hitchhiker

DO NOT GO HERE. Horrible place and the manager is ...

DO NOT GO HERE. Horrible place and the manager is rude, and unscrupulous. My wife and I stopped in to this place at the drive-thru to have a cone. When we got them, one was half the size of the ones we've had at other BK locations, and the other was half that size still (barely big enough to feed a small toddler). My wife, who was on the side of the car for dealing with them, commented on their small size and asked to have at least the small one re-made. The manager claimed that the size was correct and refused to remake it, then closed the drive-thru window. We decided we would just rather return the cones and get our money back (seriously, the price for what we were getting was downright insulting). My wife began waiving her arms to get their attention, and, when that failed, waived our receipt hoping they would realize there was a problem. The manager came to the window and grabbed the receipt, crumpled it up and threw it out (this was also our Credit Card receipt which we needed. My wife told him we would like a refund and he can have the cones back. He went into the till and handed half of our money back. She shook her head and said "no, I aid a refund" - there was a plastic screen over most of the drive-thru window for COVID-19, which was making it harder for him to hear us. He ducked his head down to the open portion and told us he was giving us a deal and only charging for one of the cones...how is that a deal, giving us half of a refund on an inferior product. I realized he was having trouble hearing us, so I spoke louder from the passenger seat that we just wanted a refund and he could keep the cones. At that point he reacted angrily and said "Sir, I am trying to be respectful to you, so please refrain from yelling at me. My wife realized the half refund was all we were going to get, so asked if he could at least give us the receipt for our credit card. He got angrier and pretty terse and demanded cash for the half refund the credit card so he could undo the transaction. Believing we were finally getting the refund, we gave him back the cash for the half refund and handed over our credit card. He then handed us back our card and a receipt indicating he "corrected" the order by refunding half of the purchase. At that point we just left frustrated having paid half price for no reason.