Time Warner Cable is TERRIBLE. They are not train...

Time Warner Cable is TERRIBLE. They are not trained enough to provide an excellent product and or customer service. I had to get intelligent home with cameras installed for my dad because he is very ill. I was NEVER told that there was an 18 month contract for this service. When I called today, one of the reps told me I was under contract and there was a fee for early termination. I was shocked to find this information out and asked for a manager. Reginald connected me to Forrest in the Solutions department. I had to tell my story again, Forrest said that they could pull the tape and if the rep said anything about a contract, I would be liable. I said, fair enough pull the tape. Then Forrest transferred me back to Reginald who told me the tape could not be pulled. Which is not my issue, but TWC's. So, I asked Reginald for the Corporate Office information and he transferred me to another young lady. I asked her for the information and she said I could Google it!!! Who does that? A NON-PROFESSIONAL COMPANY CALLED TIME WARNER CABLE!